Action Item Policy

THIS DOCUMENT IS TO BE REGARDED AS THE OFFICIAL MEETING MINUTES/ACTION ITEM POLICY WITHIN INTEGRATED SOLUTIONS. IT IS TO BE MAINTAINED UNDER CHANGE CONTROL BY THE DOCUMENT CONTROL COORDINATOR.

The purpose of this policy is to make certain that meeting minutes and action items are systematically recorded and acted upon in accordance with a predetermined, approved plan. Compliance with this policy will guarantee that meeting minutes and action item status are available when required for management use and to comply with regulatory agencies. In addition, the corrective action item status will demonstrate that the Company utilizes established practices for correcting any discrepancies identified in an orderly manner.

All review meetings will have minutes documented (hard or electronic copy), dated and distributed quickly, in order to give those responsible for action items enough time to respond. All minutes will contain the attendee names, discussion summaries, agreements , disagreements and action / risk items.

· Action items identified and assigned a unique tracking number (e.g. ZZ-MMDDYY-XXXX, where Z indicates the meeting id such as QS for Quality System Management Review, etc. then the date is entered and X is an integer beginning with one and sequentially assigned to each new action item for a particular date (X continues to increase sequentially regardless of date): QS-030196-0001, QS-030196-0002, PM-021096-0001, etc.)

· Action item due date

· Assigned to

· Company (i.e. Lucent, AT&T, etc.)

· Update Date

· New Due Date

· Source of Action Item

· Severity

All meeting minutes and action items will be retained permanently by the minute taker

If the Action Item is not completed 1 week after the assigned due date, it shall be escalated to the Customer Coordinator and the Team Coordinator to complete or reassign

If the Action Item is still incomplete one week after this reassignment, it shall be escalated to the President / CEO to complete or reassign once again.

Tickets that have not been completed or have not been completed to the satisfaction of the Customer Interface Coordinator and the Internal Coordinator will be discussed at the Weekly Status / Operation Meetings.

A chart is included in the Meeting Minutes Form to be filled in (if necessary: including a space for Ticket Number, Owner of the ticket, Status of the Ticket, and Comments Regarding the Ticket



Prepared By:

Lead Author, Integrated Solutions	Date




Approved by & Effective on Date of Signature below:

Yufen Chang Yu, Integrated Solutions	Date

change sheet
TITLE: Meeting Minutes/Action Item Policy
Description of change
Issue	Date	Section	Description
1.0 2.0	2/25/97 10/10/97	All 3.0	· Original issue. Escalation Clause
3.0	12/22/97	4.0	Added Section for Discussion of Tickets that Have Not Been Completed or Completed to Satisfaction of Coordinators