INTEGRATED SOLUTIONS

QUALITY MANUAL

 

 

 

 

Prepared By:

Lead Author, Integrated Solutions

Date

 
 
 
 

APPROVED BY & EFFECTIVE ON DATE OF SIGNATURE BELOW:

Yufen Chang Yu, Integrated Solutions

Date

 
 

 

 

 

 

 

 

 

 

IN ACCORDANCE WITH THE ISO STANDARD, THE QUALITY MANUAL IS REVIEWED, AT A MINIMUM

ANNUALLY, AND THE DOCUMENT IS CHANgeD AS NECESSARY. ALL CHANGES ARE REVIEWED

AND APpROVED BY THE MANAGEMENT TEAM.

 

 

 

 

 

 

 

 

 

 

CHANGE SHEET

 

TITLE: Quality Manual

DESCRIPTION OF CHANGE

ISSUE

DATE

SECTION

DESCRIPTION

1.0

2.0

 

 

2.1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3/5/97

6/17/97

"

"

8/1/97

All

1.0

2.0

fig. 1

fig. 1

· Original issue.

  • Mission Statement Added
  • Vision Statement Added
  • ISI Organization Chart Added
  • Added "Footers" to ISI Organization Chart

 

 

TABLE OF CONTENTS

1.0 MISSION STATEMENT

2.0 VISION STATEMENT

3.0 INTRODUCTION

4.0 QUALITY SYSTEM REQUIREMENTS

4.1 MANAGEMENT RESPONSIBILITY

4.2 QUALITY SYSTEM

4.3 CONTRACT REVIEW

4.4 DESIGN CONTROL

4.5 DOCUMENT AND DATA CONTROL (QUALITY AND DEVELOPMENT)

4.6 PURCHASING

4.7 CONTROL OF CUSTOMER-SUPPLIED PRODUCT

4.8 PRODUCT IDENTIFICATION AND TRACTABILITY

4.9 PROCESS CONTROL

4.10 INSPECTION

4.11 CONTROL OF INSPECTION, MEASURING, AND TEST EQUIPMENT

4.12 INSPECTION AND TEST STATUS

4.13 CONTROL OF NON-CONFORMING PRODUCT

4.14 CORRECTIVE ACTION AND PREVENTIVE ACTION

4.15 HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY

4.16 QUALITY RECORDS

4.17 INTERNAL QUALITY AUDITS

4.18 TRAINING

4.19 SERVICING

4.20 STATISTICAL TECHNIQUES

 

 

1.0 Mission Statement

C Customer Focused

O Objective Oriented

R Reliability

E Enterprising Advancements

2.0 Vision Statement

C Close to Client

H High Quality Work

O Open Communications

I Integrity & Initiative

C Connect to Open System

E Pursuit for Excellence

3.0 Introduction

4.0 Quality System Requirements

4.1 Management Responsibility

4.1.1 Quality Policy

Continually Improving Our Processes to Provide Quality Services

 

 

 

4.1.2 Organization

4.1.2.1 Responsibility and Authority

 

 

4.1.2.2 Resources

· Project Plans

· Quality Systems Audit Process

· Quality System Management Review

4.1.2.3 Management Representative

4.1.3 Management Review

4.1.4 ISO 9000 Coordinator

 

4.2 Quality System

4.2.1 General

4.2.2 Quality System Procedures

4.2.3 Quality Plans

 

4.3 Contract Review

4.3.1 General

4.3.2 Review

4.3.3 Amendment to a Contract

4.3.4 Records

4.4 Design Control

4.4.1 General

4.4.2 Design & Development Planning

4.4.3 Organizational and Technical Interfaces

4.4.4 Design Input

4.4.5 Design Output

4.4.6 Design Review

· Scope and schedule for design reviews

· Records will be kept and followed through to closure.

4.4.7 Design Verification

4.4.8 Design Validation

· Schedule for Alpha & Beta testing as appropriate

4.4.9 Design Changes

4.5 Document and data Control (Quality and Development)

4.5.1 Document and Data Approval and Issue

4.5.2 Document and Data Changes

4.6 Purchasing

4.6.1 General

4.6.2 Evaluation of Subcontractors

4.6.3 Purchasing Data

4.6.4 Verification of Purchased product

4.6.4.1 Supplier Verification at Subcontractors Premises

4.6.4.2 Customer Verification of Subcontracted Product

4.7 control of customer-supplied product

4.8 product identification and TRACTABILITY

4.9 Process Control

4.10 Inspection

4.10.1 General

4.10.2 Receiving Inspection and Testing

4.10.3 In-Process Inspection and Testing

4.10.4 Final Inspection and Testing

4.10.5 Inspection and Test Records

4.11 Control of inspection, measuring, and test equipment

4.11.1 General

4.11.2 Control Procedure

4.12 Inspection and Test Status

4.13 Control of Non-conforming Product

4.13.1 General

4.13.2 Review and Disposition of Non-Conforming Product

4.14 Corrective Action and preventive action

4.14.1 General

4.14.2 Corrective Action

4.14.3 Preventative Action (Key Learnings)

4.15 Handling, Storage, Packaging, Preservation and Delivery

4.15.1 General

4.15.2/3 Handling and Storage

The DDC will duplicate and store the software golden masters.

 

 

4.15.4 Packaging

4.15.5 Preservation

4.15.6 Product Release (Delivery)

4.16 Quality Records

4.17 Internal Quality Audits

4.18 Training

4.19 Servicing

4.19.1 Technical Support

4.20 Statistical Techniques

4.20.1 Identification of Need

4.20.2 Procedures